Return and refund policy

Thank you for shopping with Adadei.Com. We are committed to providing a seamless shopping experience. Every order is carefully inspected before dispatch. If you receive a product with a genuine issue, we will be happy to assist you.

Eligibility for Exchange

You may request an exchange within 07 days of delivery only if:

• You received an incorrect product.
• The product arrived damaged or has a manufacturing defect.
• The product is missing essential parts or accessories.

Non-Eligible Cases

Exchange or refund requests will not be accepted for:

• Change of mind or personal preference.
• Incorrect product ordered by the customer.
• Minor colour, finish, size, or design variations that do not affect the product’s functionality.
• Damage caused by misuse, improper handling, or normal wear and tear.
• Products that have been used, washed, altered, or returned without their original packaging.

How to Request an Exchange

To request an exchange, please contact us within 7 days of delivery through:

WhatsApp: (Not available right now)
Email: msg2care@gmail.com

Please provide:

• Your Order ID
• Clear photos of the product and original packaging
• Complete unboxing video (mandatory for damaged, incorrect, or missing product claims)

Our Quality Team may request additional photos or videos for verification.

Refund Policy

Adadei.Com follows an Exchange-First Policy.

If your request is approved, we will first arrange a replacement. If a replacement is not available, the following refund options will apply:

• Prepaid Orders: Refunds will be processed to the original payment method within 5–7 business days after approval.
• Cash on Delivery (COD) Orders: The approved amount will be issued as Adadei.Com Store Credit, which can be used for future purchases on our website.

Important Information

• All exchange and refund requests are subject to verification and approval by the Adadei.Com Quality Team.
• Claims without sufficient proof may not be accepted.
• If the package appears tampered with at the time of delivery, please refuse the delivery and inform our support team immediately.
• Adadei.Com reserves the right to reject any request that does not meet the above policy.

Need Help?

If you have any questions regarding this policy or need assistance with your order, we're always happy to help.

WhatsApp / Customer Support: (Not available right now)
Email: msg2care@gmail.com

We aim to respond to all queries within 24–48 business hours.

Thank you for shopping with Adadei.Com. We appreciate your trust and look forward to serving you again.

Please note that we reserve the right to modify this Return & Refund Policy at any time, and it is the responsibility of the customer to review the most recent version of the Return & Refund Policy before purchasing and using our products. By purchasing and continuing to use Adadei.Com™ products, customers are indicating their acceptance of this Return & Refund Policy.